CALL: 08456 444 906
EMAIL: sales@dwm-uk.com

Terms & Conditions

Terms & Conditions

Prices and Payment

The prices in this catalogue were correct at the time of publication, however DWM reserve the right to correct any misprint or advertised prices before an order is placed unless otherwise agreed, payment in full is required before delivery, for special orders a minimum 50% non-refundable deposit is required in full before an order can be placed with the factory. Where DWM agrees to 30 days credit terms, the invoice must be settled by the due date; otherwise any remaining balance will incur interest at 8% over the rate set by National Westminster Bank PLC until the balance is fully settled. Subject to foregoing all conditions, warranties and representation concerned with the goods whether expressed or implied by statute, common law, custom, usage or otherwise, are excluded except that nothing in these terms shall exclude any liability of the company for death or injury resulting from negligence, defective products or material, faulty workmanship or for breach of terms as to title (apart from terms implied as to the title under the sale and supply of goods act 1994).

Subject to any special terms agreed in writing between the buyer and the seller, the buyer shall pay the price of the goods when placing its order by credit or debit card or electronic bank transfer.
In the event that the buyer seeks recovery of the price of the goods from the credit card company whom facilitated the buyer’s payment for the goods where the buyer is not entitled to a refund under these terms and the seller has to re-pay to the credit card company concerned the price of the goods, then, in addition to the rights set out at clause 1.0 below, the seller may re-invoice the buyer for the price of the goods and any administration fees incurred by the seller in such circumstances and any such invoice raised shall be payable in accordance with clause below.

1.0 If the buyer fails to make any payment on the due date then, without limiting any other right or remedy available to the seller, the seller may:
1.1 cancel the contract (any warranties will be void) or suspend any further deliveries to the buyer;
1.2 appropriate any payment made by the buyer to such of the goods (or the goods supplied under any other contract between the buyer and the seller) as the seller may think fit (not withstanding any purported appropriation by the buyer); and charge the buyer interest (both before and after any judgment) on the amount unpaid, at the rate of 8% over the rate set by National Westminster Bank PLC, until payment in full is made (a part of a month being treated as a full month for the purpose of calculating interest).
The buyer shall indemnify the seller against all costs and expenses incurred by the seller (on a full indemnity basis) in recovering or seeking to recover any sums due to the seller which are not paid to the seller in accordance with the provisions of this clause.

Guarantee and Conditions                                                  

Goods supplied by DWM come with 1 year parts only warranty (unless otherwise stated or agreed and from date shown on invoice). The warranty applies to parts of UK mainland only (please see postcodes listed below for areas not covered under full warranty and where charges to send parts out apply),. The warranty does not apply to Glass, Light Bulbs/Tubes, night blinds, wear and tear, damaged or misused items. In the event of breakdown within one warranty period an engineer will attend within 48hours of DWM receiving the service call, we will supply all necessary parts to you (on parts only it is the customers responsibility to send the faulty parts back to DWM otherwise charges will apply), if any unit/s are redeemed unfit by our engineer and needs replacing warranty would still remain from original purchase date and will not restart. If the product is carrying back to base warranty, the customer must send the item back to where DWM assigns the address to be. The cost of delivery will be customers.

Postcodes covered under parts ONLY warranty (charges to send replacement parts out apply).

PH, PA, AB, KA, IV, KW, TR, PL25-31, IM, GY, JE, PO30+, HS, ZE, Northern & Southern Ireland, 

The warranty becomes invalid if non non-approved parts are fitted and if the equipment is used other than for its designed purpose. The warranty is not transferable and lies with DWM’s customer and not the end user.

 Once agreed by the customer on special orders Direct Wholesale Marketing does not accept any responsibility for difference in shades of colour as ordered, although we do try are upmost to match any colours that have been ordered we cannot guarantee a 100% match.


Our standard delivery is made by one driver and usually takes 2 to 3 working days (2.5meter units may take upto 5 working days) to UK mainland and excludes surrounding Islands (On certain postal codes in Scotland delivery charges may apply) and includes off-loading only. It is the customers own responsibility to take the goods inside the premises, therefore it is advisable that the customer checks with their dealer, what if any special conditions apply to the product being purchased. Please note it is your responsibility to check that the goods physically fit the site and fit the buyers requirements as there will be a minimum of 25% restocking charge (please see returns section below for full details). Should you have any queries regarding access please contact our transport department and we will do our best to assist.

All goods must be checked and signed for by the customer upon delivery as claims cannot be sanctioned if goods have been signed for as ok or taken out of its original packaging. Direct Wholesale Marketing will not take any responsibility for damage to goods if signed for by the customer as unchecked and that the damage must be signed for and reported within 24 hours of delivery.

All deliveries are subject to there being a reasonable place for parking and unloading of the vehicle.

Buyer assistance will be required on site unless the item is small enough to be handled by the driver.

2 Man Deliveries:            £85 (per pallet)  

2 man delivery is restricted to certain postcodes and pallet size therefore it is the dealers’ responsibility to check with DWM prior to delivery to save any unnecessary charges.

For 2 Man deliveries please allow 3-5 working days and consists of taking the goods into the premises, removal of the packaging and positioning of the goods and excludes any glass assembly. To save unnecessary charges It is the dealer’s responsibility to carry out site checks prior to delivery to check for any obstructions which could lead to an aborted delivery, for further information on obstructions please call the office on 01132 707 303. 

Next Day/Specific Deliveries

Next day and timed deliveries are available at an extra cost, For Next day deliveries orders must be placed before 12pm, Please see list below for specific deliveries we offer and for charges on next day and specific deliveries please call the office on 01132 707 303.

Next Day:                       POR

Before 10am:                 POR

AM/PM Delivery:           POR

Specific time:                POR

Saturday AM Delivery: POR

 Delivery prices were correct at the time of publication, however DWM reserve the right to correct any misprint or advertised prices to co-inside with any fuel charges or increase in transport costs before an order is placed unless otherwise agreed. Our standard delivery is made by one driver and usually takes 2 to 3 working days to UK mainland and excludes surrounding Islands (On certain postal codes in Scotland delivery charges may apply) and includes off-loading only.


Goods dispatched by DWM which are refused by the buyer upon delivery through no fault of DWM will be subject to a minimum restocking charge of 25% of the invoiced value and any goods agreed by DWM as acceptable for return will be at the buyer’s expense and is down to the buyer to arrange for the return of the goods, DWM reserve the right to refuse any returned goods which are not in the same condition or in the original packaging (please call DWM for clarification) as of the date of dispatch by DWM.

 Technical information specifications and appearance

Whilst every effort was made to verify the technical information in this catalogue we would point out that such information is supplied by each manufacturer direct from the factory. We cannot be held responsible for errors or omissions in this date.

Manufacturers reserve the right to change specifications, model number and appearance of any model without prior notification. We cannot therefore be held responsible for any such changes following the production of this catalogue.


All cooking and cooling equipment supplied by DWM must be installed by a qualified engineer. A Gas safe certified engineer must be employed where a gas appliance is fitted, otherwise warranty conditions will not apply.

UKWEEE Regulations

UK WEEE Regulations: SI2006/3289 Waste Electrical and Electronic Equipment Regulations 2006 as modified by any subsequent legislation

Future WEEE

Direct Wholesale Marketing sells its products either retaining the producer’s obligations under the WEEE Regulations or with customer taking on those responsibilities. In either case the customer must clearly state which of these options they require and this must be documented.

The customer must agree to disclose this agreement to any subsequent purchaser(s) of this equipment, as required by the regulations.

Historic WEEE

The Purchaser agrees to absolve Direct Wholesale Marketing from its obligations under the UK WEEE Regulations which require Direct Wholesale Marketing to be responsible for financing the collection treatment, recovery and environmentally sound disposal of any product supplied before the 31st August 2005, where similar new product is being purchased.

Direct Wholesale Marketing will undertake the collection, treatment, recovery and environmentally sound disposal of any product supplied before 13th August 2005 (or outside the scope of WEEE regulations) subject to payment of its current disposal fees.